Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the REHL website at rehl.us, the REHL application at app.rehl.us, each real estate brokerage’s home-search site at an address ending in “.rehl.us” (a “Brokerage Site”), and the services we provide through them (collectively, the “Site”), all operated by Rehl, Inc., a Delaware C-Corporation (“REHL,” “we,” “us”). By accessing the Site, or by checking a box that says you agree to these Terms, you agree to these Terms. If you do not agree, do not use the Site.

Some services come with their own terms, which you will see before you use them: our Messaging Terms for text messages, and the Bona Fide Offer Agreement you sign before an offer is sent (section 2). Where those terms and these Terms conflict on their subject, those terms control.

REHL is a technology provider. We build and run software that real estate agents and brokerages use for their business, and we host each Brokerage Site for the brokerage named on it (the “Brokerage”). The Brokerage Site carries the Brokerage’s name and branding; REHL runs it. REHL is not a real estate broker, does not act as your agent, and does not give real estate, legal, tax or lending advice. The Brokerage and its agents are independent of REHL and are responsible for the real estate services they provide to you.

On a Brokerage Site you can: search homes for sale and for rent; save homes and searches and get email alerts when matching homes are listed or change; ask to be connected with an agent; request a showing; use calculators; sign documents your agent sends you; and, where the Brokerage offers it, submit an offer on a home for sale. Not every Brokerage Site offers every service. When you contact an agent, request a showing, save a home or make an offer, the Brokerage and its agents receive your contact details and that activity, as our Privacy Policy describes. A showing request is a request, not a confirmed appointment.

Listing information. Homes listed by other brokerages are displayed under the Brokerage’s license from its multiple listing service (MLS). Listing information comes from the MLS and from the listing brokers, is not verified by REHL, may be out of date, and is not guaranteed. Check anything that matters to you, including price, size, taxes, HOA terms, schools and flood zone, before you rely on it.

Estimates are not lending decisions. Our calculators and any affordability estimate are arithmetic on the numbers you enter. REHL does not lend money, does not check your credit, and does not pre-qualify or pre-approve anyone. Only a lender can tell you what you can borrow.

Offers. Before you can submit an offer you must have accepted the current version of these Terms and of our Privacy Policy, confirm a one-time code we send you, and sign a Bona Fide Offer Agreement with REHL through REHL Sign, our electronic signature service. Your offer is then sent to the listing side. An offer sent through the Site states the terms you propose; it is not a contract to buy, and it does not bind you or the seller. A sale is binding only under a written purchase contract signed by the buyer and the seller. The seller and the listing agent decide whether and how to respond, and REHL does not promise that any offer will be presented, answered or accepted.

For agents and brokerages. REHL is a paid subscription service for real estate professionals: CRM and lead management, listing marketing, a Brokerage Site, offers, deal management, documents and electronic signature. You are responsible for holding the licenses your work requires, for the listings and content you publish, for the messages you send through REHL and for having the consent the law requires before you send them, and for your own agreements with your clients. Sections 4 and 5 cover subscriptions, trials, billing and cancelling.

You must be at least 18 years old to create an account. Give us accurate information and keep it current. You are responsible for keeping your sign-in details secure and for activity on your account; tell us at legal@rehl.us if you think someone else has used it. A home-search account works on every Brokerage Site, but the homes and searches you save on one Brokerage Site are kept with that Brokerage.

This section applies to agents and brokerages who subscribe to REHL. Using a Brokerage Site to look for a home is free.

Plans and prices. Plan features, monthly allowances and prices are shown on our pricing page and at checkout. Agent plans are for one agent. Brokerage plans are billed as a base fee plus a fee for each agent seat beyond the owner. Prices are in U.S. dollars and do not include taxes, which you are responsible for where they apply.

Free trial, then automatic billing. Agent plans start with a 30-day free trial and brokerage plans with a 60-day free trial. You must give us a payment card to start a trial. When the trial ends, your subscription becomes paid automatically and we charge your card the price of the plan you chose, unless you cancel before the trial ends. We aim to email your account’s billing contact a reminder about three days before a trial ends; your trial ends on its date whether or not that reminder reaches you.

Automatic renewal. Your subscription renews automatically each month, and we charge the card on file at the start of each monthly period, until you cancel. Adding or removing agent seats changes your charge from that point on, as shown at checkout or in your billing settings.

Allowances and add-ons. Each plan includes monthly allowances, such as REHL AI credits, emails and text messages. A monthly allowance resets at the start of each month and unused amounts do not carry over. Add-on packs and purchased REHL AI credits are used only after the month’s allowance and do not expire while your account is open. If a purchase is refunded or disputed, the units or credits it bought are removed from your balance.

Price changes. We will give you at least 30 days’ notice by email before a price increase applies to your subscription. If you do not want to pay the new price, you can cancel before it takes effect.

Failed payments. If a payment fails, we may limit or suspend paid features until the balance is paid.

Refunds. Except where the law requires otherwise, fees already charged are not refundable, including for a partial month.

Payments are processed by our payment provider, Stripe, which stores your card details. REHL does not store your full card number.

You can cancel at any time, online. An account administrator cancels in REHL under Settings, Billing & Plan, by opening the billing portal and choosing to cancel the plan. You can also email hello@rehl.us from the address on the account and we will cancel it for you.

If you cancel during a free trial, you will not be charged. If you cancel after that, you keep access through the end of your current paid billing period, and the subscription does not renew. We may suspend or end your access if you materially breach these Terms or do not pay.

How long we keep information, including after an account closes, is described in our Privacy Policy.

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law.
• Access or attempt to access non-public areas of the Site, our systems, or the technical delivery systems of our providers.
• Probe, scan, or test the vulnerability of the Site or breach security or authentication measures.
• Scrape, crawl, or copy the Site for the purpose of building a competing product.
• Interfere with or disrupt the Site, including by transmitting malware or flooding the Site with traffic.
• Submit false or misleading information through forms on the Site.

The Site and all content on it, including the REHL name, wordmark, design system, copy, and software, are owned by Rehl, Inc. or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any license or right to use REHL trademarks or content except as expressly permitted in writing. Listing descriptions, photos and other listing content belong to the listing brokers, the MLS or their licensors, and the Brokerage’s name and branding belong to the Brokerage.

If you fill in a form, contact an agent, request a showing, make an offer, send us an email, or otherwise provide information through the Site, you represent that the information is accurate and that you have the right to share it. We use what you submit to provide the service you asked for (including passing it to the Brokerage and its agents where section 2 says so), to respond to you, and to improve our product, subject to our Privacy Policy.

The Site may link to or describe third-party services (e.g., MLS providers, lenders, agents). We are not responsible for third-party services or their content. Your dealings with third parties are between you and them.

The Site is provided “as is” and “as available” without warranty of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty regarding the accuracy, completeness, or timeliness of any information on the Site. Nothing on the Site constitutes legal, financial, tax, or real estate advice.

To the maximum extent permitted by law, Rehl, Inc., its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Site. Our total liability for any claim arising out of or relating to these Terms or the Site will not exceed one hundred U.S. dollars ($100).

You agree to indemnify and hold harmless Rehl, Inc. and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Site.

These Terms are governed by the laws of the State of Delaware without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Site will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, provide additional notice. Continued use of the Site after changes take effect constitutes acceptance.

Rehl, Inc.
Legal contact: legal@rehl.us